FAQ

We specialise in high-quality strollers for every parenting need: compact/umbrella strollers for urban living, expandable single-to-double strollers for growing families, full-size strollers for maximum comfort, jogging strollers for active parents, and our best-selling double strollers for twins or siblings.

Consider your lifestyle: urban parents often prefer compact models like Babyzen for easy maneuverability, while active parents may prefer jogging strollers. For growing families, our expandable single-to-double strollers offer excellent long-term value.

Many of our strollers are suitable from birth with appropriate newborn accessories or reclining seats. Please check individual product specifications or contact our team for specific recommendations.

All orders are processed within 1-2 business days. Delivery times then depend on your chosen shipping method:
– Standard Shipping: 10-15 days via DHL/FedEx (£12.95)
– Free Shipping: 15-25 days via EMS (for orders over £50)

We ship worldwide except to Asia and some remote areas. During checkout, simply enter your address to confirm delivery availability.

Yes! Standard Shipping includes full tracking via DHL/FedEx, while Free Shipping via EMS provides basic tracking. You’ll receive tracking information once your order is dispatched.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Absolutely. We use industry-standard encryption for all transactions and never store your full payment details.

No, you can checkout as a guest. However, creating an account lets you track orders more easily and saves your information for future purchases.

We offer a 15-day return policy from the date of receipt. The item must be unused, in original packaging with all tags attached. Please contact us at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.

Once we receive your returned item, we’ll process your refund within 5 business days. The time for the refund to appear in your account depends on your payment provider.