At Babyzen || Baby Jogger Shop, we understand that choosing the perfect stroller for your family is an important decision. While we strive to provide detailed product information to help you make the right choice, we also want you to shop with confidence. If you’re not completely satisfied with your purchase, our straightforward returns policy makes it easy to exchange or return eligible items.

Our Returns Promise

We accept returns and exchanges within 15 days of receiving your order, provided the items are in their original condition with all tags attached and packaging intact. For your convenience, we offer:

  • Free exchanges for a different model or color (subject to availability)
  • Full refunds for returned items (minus original shipping costs)
  • Dedicated customer support to guide you through the process

Important Note on Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Strollers that show signs of use or assembly
  • Products with missing original packaging or accessories
  • Items purchased during special promotions marked as “final sale”

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

Step 1: Submit Your Request

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • The product(s) you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Customer Service Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Product Details: [Product Name, Model, Color]
Reason for Return/Exchange: [Please specify]
Preferred Resolution: [Refund to original payment method/Exchange for [alternative product]]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

  • A Return Merchandise Authorization (RMA) number
  • Detailed return instructions
  • A prepaid return shipping label (for exchanges only)

Step 3: Package and Ship

Carefully repackage the item(s) in their original packaging with all accessories. Include the RMA number clearly on the outside of the package. Ship to:

Babyzen || Baby Jogger Shop Returns
32 St Catherine’s Retail Park
Perth, GB PH7I 8LG

Step 4: Processing Your Return

Once we receive your return:

  • Exchanges: We’ll process your new item within 2 business days and ship via your original shipping method
  • Refunds: We’ll process within 3-5 business days of receiving the returned item

Refund Information

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days

Original shipping fees are non-refundable unless the return is due to our error.

International Returns

For customers outside the UK:

  • You are responsible for return shipping costs unless the item is faulty
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Need Help?

Our Perth-based customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.

Thank you for shopping with StrollersDeals.com – where we combine premium stroller selection with hassle-free customer service for modern parents worldwide.